Grading disputes
We grade every ball by hand against the criteria on our Grading page (mulligangolfballs.com.au/grading/), and we stand by it. If you believe your order doesn't match its stated grade, contact us within 7 days of delivery with clear photos of the balls in question and your order number. We'll review it fairly against the published grading criteria.
Please note: minor variation within a grade (for example, faint ink marks at Mint/Near Mint, or light scuffing at A/B) is expected and consistent with our grading descriptions — it isn't a grading error, and isn't eligible for return on its own. We make the final call on grading disputes based on our published criteria.
Change of mind
As these are used, graded goods, we're unable to accept returns for change of mind once an order has been dispatched.
Genuine grading errors or wrong items
If we agree an order doesn't match what was ordered (wrong model, or balls clearly below the stated grade), we'll offer a refund or replacement. We may ask for the balls to be returned before a refund is processed — we'll cover return shipping in this case.
Damaged in transit
If your order arrives damaged, contact us within 48 hours with photos of the packaging and balls, and we'll sort a replacement or refund.
How refunds are processed
Approved refunds go back to your original payment method and are usually processed within 3–5 business days of approval.
Contact
sales@mulligangolfballs.com.au or 0407 148 678 — we read every message ourselves.